Help/FAQs
When will I get my order?
Please refer to Delivery & returns.
How much is postage?
Please refer to Delivery & returns.
What do I do if my order arrives damaged?
Please refer to Delivery & returns.
Are the cards printed on recycled paper?
No, but they are printed on board made from sustainable forests. The mount board and frames are also sourced from sustainable forests.
Why does the photographic card/print I ordered look different from the photo on the website?
Due to the calibration and resolution of your monitor, the printed version of the photograph will be sharper and have more clarity than the image you view in the Shop. In addition, the colours you see on the website may vary slightly from the printed version of the same image.
Please also note that the watermark displayed on each image in the Shop will not appear on the printed version of the same image.
Can I order a print in a size not shown under View Buying Options?
Yes, providing the proportions correspond to the selected image e.g. 3x2. Please contact me for a quote for the size you require.
Can I preview my selected image in the different frames?
Yes, there is a frame preview function under View Buying Options. Please note that the frame preview is a guide only - for approximate measurements of mounted and framed prints, please refer below:
| Print Size | Mounted print size |
Framed print size |
||
| inches | Landscape |
Portrait |
Landscape |
Portrait |
| 9x6 | 14x12 | 15x11 | 17x15 | 18x14 |
| 15x10 | 20x16 | 21x15 | 23x19 | 24x18 |
| 21x14 | 28x22 | 29x21 | 32x26 | 33x25 |
| 10x8 | 15x14 | 16x13 |
18x17 | 19x16 |
| 15x12 | 20x18 | 21x17 | 23x21 | 24x20 |
| 20x16 | 27x24 | 28x23 | 31x28 | 32x27 |
| 12x12 | 17x18 | 18x17 | 20x21 | 21x20 |
| 16x16 | 22x23 | 23x22 | 25x26 | 26x25 |
| 20x20 | 27x28 | 28x27 | 31x32 | 32x31 |